Refunds

A video that does not work

If a video fails, is cancelled before it starts, or is stopped by the safety check, every credit goes back to your account straight away. You do not need to ask.

Unused credits

Email xtcworkbot@gmail.com from the address on your account within 14 days of buying, and we refund the unused credits in that pack to your card.

Videos you did not like

Credits spent on a finished video are not refunded, because the video was made and paid for. If it came out broken, use Report and tell us. We look at each one.

Disputes

If you dispute a payment with your bank, the account is put on hold while it is sorted out. Email us first and we will try to fix it faster.

Your rights

Nothing here limits your rights under Australian Consumer Law or the law where you live.